Shipping policy

Shipping is built into the price for the destinations below. There is nothing extra to pay at checkout.

Destination	Shipping	Estimated delivery
Canada	Free	2 to 8 business days
United States	Free	2 to 6 business days
Austria, Denmark, Finland, France, Germany, Ireland, Italy, Monaco, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom	Free	5 to 22 business days
Other European countries	$25 CAD	5 to 22 business days
Australia, Japan, New Zealand, South Korea	$30 CAD	5 to 22 business days

 

Delivery times are estimates

The delivery windows in the table above are carrier estimates, not guarantees. Production time is ours and we stand behind it. Once a parcel leaves us, its progress is in the carrier's hands.

Duties and import fees

Canada and the United States: duties, tariffs and import charges are prepaid by us. You will not be asked for a customs payment when your parcel arrives.

United Kingdom, Europe and all other destinations: import VAT, duties or a carrier handling fee may be charged when your parcel arrives. These charges are set by your own customs authority and are not collected by us.

Production time

Every piece is printed after you order it. Most orders ship within 7 business days. Large custom builds take 1 to 2 weeks.

Tracking

You receive a tracking number by email when the parcel leaves us. The carrier varies by region: Chit Chats within Canada, partner carriers such as USPS for cross-border United States delivery, and international partner networks such as PostNL elsewhere. About 90 percent of Canadian parcels arrive within 3 business days. United States territories and military addresses (APO and FPO) can take up to 20 business days.

Addresses

We ship to the address given at checkout. The buyer is responsible for providing a correct and complete address. Once a parcel has shipped we cannot redirect it.

Countries not listed

If your country is not in the table, the store will not offer checkout. Email info@moltenmodern.com and we will quote it.

Delays outside our control

We are not responsible for delays caused by the carrier, by customs or border inspection, by weather, by strikes or other labour disruption, by natural disasters, by public health measures, by war or civil unrest, by failures of power or communication networks, or by any other event beyond our reasonable control. If something like this holds up your order we will tell you what we know and help you chase the parcel, but we cannot refund or compensate for the delay itself.

Late parcels

If tracking has not moved for 10 business days within Canada or the United States, or 20 business days for any other destination, email orders@moltenmodern.com and we will open a trace with the carrier. If the carrier confirms the parcel is lost, we replace it or refund it in full at our cost.

Marked delivered but not received

If tracking shows the parcel as delivered and you do not have it, check with everyone at the address and with your neighbours, then email us within 7 days and we will open an investigation with the carrier. We cannot take responsibility for a parcel the carrier confirms it delivered to the address you gave at checkout, or for one left where you instructed the carrier to leave it.

If your order does not arrive

If your order has not reached you within 30 days of the latest delivery date we estimated, you can cancel it and we will refund you in full. Consumer legislation where you live may give you further rights, and nothing in this policy removes them.